PRIVACY POLICY
Welcome to K’Serraserra®️ US, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (“www.kserraserra.com”). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to our Site and services.
Automatic Data Collection
Information our servers automatically collect when you access the Site includes your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site. This information is used exclusively to provide better service to you and to improve our business or site efficiency.
Service Provision: By collecting details about your IP address, browser type, and operating system, we can ensure that our site is compatible with the technology you are using, which helps us provide a seamless and efficient user experience.
Performance Improvement: Understanding your access times and the pages you view helps us identify which parts of our site are most popular and which areas may need improvement, ensuring that we allocate resources effectively and enhance overall site performance.
Security and Fraud Prevention: Monitoring IP addresses and access patterns allows us to detect and prevent suspicious activities, ensuring the safety and security of our site and its users.
Overall, all user data collected is used to tailor our services to your needs, optimize our website's performance, and maintain a secure online environment.
FINANCIAL DATA
When you interact with our Site, we may collect financial information such as your payment method details (e.g., credit card number, card brand, expiration date) for activities like donations, orders, returns, exchanges, or service inquiries. However, we want to assure you that we only store the bare minimum of this information, if any, to respect your privacy and ensure data security.
Our Site relies on third-party handlers, including our host and merchant credit card account services, to protect all financial data shared through our Platform. These third-party services are equipped with security protocols that encrypt data to our servers, regardless of whether you are using public or private WiFi or mobile data service (such as 4G, 5G, or EDGE). It's important to note that our website host and credit card payment processor comply with all required PCI standards for handling consumer payment information. However, we must stress that we do not assume liability for the actions or policies of these third-party handlers, as is communicated in our terms of use policy.
USE OF YOUR INFORMATION
By providing us with accurate information about you, you enable us to offer you a seamless, efficient, and personalized experience. Specifically, the information collected via the Site allows us to:
Create and manage your account.
Process your transactions.
Send you relevant emails about your account or order.
Fulfill and manage donations, orders, payments, and other transactions related to the Site.
Improve the efficiency and operation of the Site.
Analyze usage and trends to enhance your experience with the Site.
Conduct other necessary business activities related to your engagement, donation, or communication needs.
DISCLOSURE OF INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
BY LAW or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
SERVICE PROVIDERS
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, merchandise delivery, hosting services, customer service, and marketing assistance.
LIMITED LIABILITY
While we are committed to protecting your privacy and securing your information, we are not liable for any unauthorized access, use, or disclosure of your information that is beyond our control. Your use of the Site is at your own risk.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications indicates your explicit acceptance of the updated policy.
Contact US
If you have questions or comments about this Privacy Policy, please contact us at www.kserraserra.com/contact
Last updated: 17 July 2024