K’SerraSerra® US Refund and Return Policy

At K’SerraSerra® US, we are committed to providing compassionate, high-quality care to underserved and vulnerable communities. Our dedication to transparency and fairness is evident in the following refund and return policy for donations made in exchange for services:

Refunds for Services

• Refunds for Unrendered Services: If you donate toward a service but are unable to use it, refunds are available within seven days of your donation. To request a refund, please contact us directly with your donation details.

• Non-Refundable Services: Donations made for services that have already been provided are non-refundable. Our care is time-based and offers immediate, tangible benefits, so these donations are considered final.

Donations and Contributions

• Donations: All donations to K’SerraSerra® US help fund our mission to support underserved and vulnerable populations. Contributions made without the exchange of services are non-refundable in accordance with standard nonprofit practices.

How to Request a Refund

To request a refund for eligible donations, please contact us within 7 days of your donation date. Refund requests must include your donation receipt and details about the service or contribution.

Refunds will be processed within 5 business days once approved.

Contact Us

For any questions or concerns regarding this policy, or to request a refund, please contact us by clicking here. We are here to assist you, support you, and address any concerns promptly.

This policy ensures transparency and aligns with nonprofit best practices, ensuring donations are handled with care and respect for our mission.